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Application Management

Overview

The last decade has seen unprecedented use of technology by all industries as a business enabler. As a result, currently, most organizations spend a significant portion of their IT budgets in maintaining legacy applications or managing multiple applications delivering similar functionalities. Besides this, application failures, downtime, or performance issues have far- reaching repercussions including diminished business performance, significant financial losses, reduced competitiveness, and lowered customer satisfaction. Global enterprises can unlock hundreds of thousands of dollars each year through effective application management, making it a critical business imperative.

Some of the key challenges that enterprises face, include:
  • High operational cost associated with managing legacy and redundant applications
  • Monolithic applications that are not agile or flexible enough to fulfill new business realities
  • Lack of application alignment with business requirements
  • Inability to proactively identify application failures or respond rapidly to incidents based on business importance
  • End-user complaints due to application performance or availability issues
  • Difficulty in integrating with web-based and modern distributed platforms and environments
  • Inability to meet required service quality objectives or comply with regulatory requirements
  • Shortage of skilled resources

Service Offerings:

An experienced IT Service provider, Newk Solutions can effectively resolve your challenges through end-to-end management of infrastructure, applications, and business processes.

Newk Solutions comprehensive application management services comprise:

  • Application Maintenance
  • Application Portfolio Rationalization
  • Legacy Modernization

Application Maintenance

Newk Solutions helps enterprises effectively tackle the challenge of optimizing their IT application portfolio and minimizing business impact of downtime while keeping costs low. Our outcome-based delivery model drives value creation through continual process improvements and operation excellence. Our Integrated Technology Operations model for application maintenance has enabled hundreds of organizations across the globe reap the benefits of leveraging technology that is closely aligned to the business.

Some of the key benefits offered by Newk Solutions Global include:
  • Outcome and output-based pricing model
  • Sustained value & assured y-o-y gains & cost reductions by continuous improvements
  • Conversion of fixed costs to variable costs
  • Proven Transition Management framework for smooth transition of services
  • Application Support & Maintenance methodologies aligned to Industry best practices for end to end Managed services model
  • Service Level Management framework driving engagement effectiveness & improvements
  • Rich collaborative knowledge platform to leverage best practices for deriving operational efficiencies

Application Portfolio Rationalization

Leveraging on experience in developing and maintaining enterprise applications, Newk Solutions has developed an approach to assess an organization’s application portfolio and recommend transformational strategies that can enhance efficiencies. The approach involves Discovery, Analysis and Recommendation phases focused on understanding and transforming the application portfolio aided by homegrown toolsets and frameworks.

Legacy Modernization

Many large enterprises expend a bulk of their annual IT budget on maintaining their legacy IT systems. This leaves only a fraction of the budget for new age innovative solutions and modern technology platform that can add significant value to the business. Also, legacy applications, which may have served well in the past, tend to become monolithic and inflexible over a period. This can cause hindrances in the form of inability to web-enable applications to meet customer or even field force requirements.

Newk Solutions combines proprietary methodologies, accelerators, customized tools, processes, and industry practices to help organizations effectively manage the complexities involved in modernizing legacy systems and improve business responsiveness. Newk Solutions assists clients in assessing and evaluating their application portfolio, charting out an appropriate modernization strategy, and finally transitioning it to a desired level based on organizational objectives and requirements.

Portfolio Assessment: Newk Solutions Application Portfolio Rationalization services helps can help global enterprises unlock hundreds of thousands of dollars each year by reducing application management costs. We offer enterprises a structured process to assess its application portfolio, identify value generating and underperforming applications, and rationalize the same to achieve optimal benefits.

Legacy Modernization Framework: The Newk Legacy Modernization Framework spans the entire breadth of the modernization project beginning with an assessment of the organizations business drivers and objectives for the modernization program, identifying the right solution, and preparing a roadmap to successful execution and testing of the solution and post production support. The framework rests on Newk Solutions robust program management and governance methodology and is supported by a host of reusable assets, repeatable processes, and IP-based tools.

Reference Architecture: In the case of large enterprises, growth often leads to the system architecture deviating from the original plans and evolving into a complex structure. Newk Solutions Global offers tools to analyze the existing architecture and create the blueprint for a new one that is more in tune with the organization’s present business requirements.

  • Application retention
  • Technical extensions
  • Functional extensions
  • Migration options
  • Application rewrite or potential for replacement by COTS

     

It also includes:

  • ROI analysis to provide a view on the potential savings from various initiatives
  • Implementation roadmap based on business priorities and implementation feasibility
  • Governance model to ensure monitoring & continuous improvement